1. Any 211 Contact Center Seeking to Improve Quality and Data

 

Centers aiming to enhance the quality of their interactions and the data that demonstrates their impact on the community.

 

2. Organizations That Own the 211 Designation and Outsource Their Services

 

Entities responsible for 211 branding but outsourcing service delivery, ensuring their providers meet high standards of accountability and quality.

 

3. 211 Centers Looking to Increase Their Marketability

 

Centers striving to improve their standing with funders, community stakeholders, and partners by showcasing a commitment to quality and measurable outcomes.

 

4. Organizations That Directly Fund Their Local 211 Programs

 

Funders seeking assurance that their investment supports impactful, reliable, and high-quality services.

 

5. 211 Centers Preparing for Accreditation

 

Contact centers readying for Inform USA accreditation or reaccreditation with a focus on meeting or exceeding national standards for information and referral services.

 

6. Regional and Statewide 211 Networks

 

Networks managing multiple centers and working to ensure alignment, consistency, and excellence across distributed or outsourced services.

 

7. Emerging or New 211 Services

 

Newly established centers looking to build a strong foundation of quality and credibility from the outset.

 

8. 211 Centers Aiming to Strengthen Community Trust

 

Organizations working to ensure their services remain reliable, empathetic, and impactful, building trust with the individuals and communities they serve.

 

9. 211 Centers Supporting Diverse Communities

 

Centers focused on delivering inclusive, multilingual services tailored to meet the unique needs of diverse populations.