211 CERTIFIED

Call Evaluations

211 Secret Shopper Tiers

Explore our range of service tiers designed to meet the unique needs of your 211 program. Each tier is tailored to support your goals and help your team deliver exceptional service. Browse the options below to find the best fit for your program's needs and objectives.

Tier One

This tier includes 25 call evaluations per month on a quarterly basis for one year.

  • Also includes Per Quarter:

    • 1 Comprehensive Quarterly Report

    • 8% of calls are "Deep Dived" for additional feedback
    • 1 Quarterly Assessment Meeting with internal team and/or funders

Tier Two

This tier includes 50 call evaluations per month on a quarterly basis for one year.

  • Also includes Per Quarter:

    • Comprehensive Quarterly Report
    • 10% of calls are "Deep Dived" for additional feedback
    • 1 Quarterly Assessment Meeting with internal team and/or funders
    • Access to Quarterly Call Calibration Sessions with 211 Certified Network

    • Eligible entry for national Top Quality 211 of the Year Awards

Tier Three

This tier includes 75 call evaluations per month on a quarterly basis for one year.

  • Also incldues Per Quarter:
    • Comprehensive Quarterly Report
    • 20% of calls are "Deep Dived" for additional feedback
    • 1 Quarterly Assessment Meeting with internal Team and/or funders
    • Access to Quarterly Call Calibration Sessions with 211 Certified Network

    • Logo featured on website as a "211 Certified" Center

    • Discounted Access to additional 211 Certified Trainings

    • Discounted Access to 211 Peer Connect for your team

    • Eligible entry for national Top Quality 211 of the Year Awards 

Just a taste

This tier includes 10 call evaluations per month on a single month basis.

  • Also incldues:

    • 1 Report

    • 10% of calls are "Deep Dived" for additional feedback

Additional Customization

If your team needs additional assessed calls on a monthly basis or would like to add additional KPI assessments, we are here to listen. Let us find a solution that fits best for your center.