Awards- Recognizing Top 211s

DIAMOND 

Diamond 211 Level of Quality

The Diamond Level is the highest honor, awarded annually to contact centers that achieve exceptional scores in 211 Certified evaluations. This distinction recognizes unmatched excellence in call quality, including counselor empathy, professionalism, and effective resolution of caller needs. Diamond recipients consistently demonstrate the highest standards of service excellence in every interaction.

Emerald

Emerald 211 Level of Quality

The Emerald Level is awarded annually to contact centers that achieve high 211 Certified scores, reflecting consistent excellence in call quality. This recognition honors teams that demonstrate strong performance in key areas such as counselor empathy, professionalism, and effective resolution, setting a high standard for service delivery.

Sapphire

Sapphire 211 Level of Quality

The Sapphire Level recognizes contact centers that demonstrate excellence through strong 211 Certified scores. Awarded annually, this tier honors organizations that maintain consistently high-quality interactions, including effective communication, caller satisfaction, and accurate resolution of needs. Sapphire recipients exemplify professionalism and a commitment to delivering reliable, empathetic support.

Amethyst

Amethyst 211 Level of Quality

The Amethyst Level is awarded annually to contact centers that achieve commendable 211 Certified scores, reflecting a solid commitment to delivering quality service. This tier recognizes organizations that meet high standards in call resolution, counselor empathy, and overall caller satisfaction, showcasing reliability and consistent performance.

2025 Awardees

TBD